Refund policy

In the United Kingdom

All returns need to be within 14 days of delivery. 
Free returns on Sterling Silver charms: If you receive your charm and want to return it for any reason please return it to the return address as soon as possible using the same service as it was sent to you. This will be Royal Mail First Class or Special Delivery Service. As long as we receive the charm back within 14 days of us sending it we will refund the cost of the charm and the postage cost you encountered. This does not include handmade footprint, handprint and fingerprint jewellery.

Fingerprint,Handprint and Footprint Jewellery. These are handmade pieces which are made specifically for you. If you are unhappy with the product for any reason please get in touch. We may make the piece again for you or refund. Each case will be dealt with as an individual case.

Gold charms will be refunded on return if there is a problem with the charm. If you are not sure about a charm then we advise you to order in silver first. You can return it, receive your refund and then go ahead with your gold order if you are happy with the charm.

Outside the United Kingdom

If there is a problem with an item being lost in transit or the item is damaged on arrival then another item my be sent or the customer may be given a refund, this will be at discretion of Perfectcharm but will be discussed with the customer.

Georgina at Perfectcharm will go to every length to answer questions and send photos, measurement etc.. so that customers choose items they want to keep and treasure. customer decided they don't want the item then it would be up to them to return it and once it arrives safely back with Perfectcharm then a refund will be made. Shipping costs would be the responsibility of the customer.