When will I receive my charms?

Perfectcharm is now closed until the New Year. Orders will start to be processed on Friday 3rd January 2025. Sorry for the inconvenience. Wishing you a Merry Christmas and Happy New Year!

Silver charms will be sent within  2 to 3 working days. If you want your charms quickly, I would strongly recommend the Special Delivery option as Royal Mail will prioritise these parcels.

Gold charms 

Gold charms which are described as in stock will be sent within 1-2 Working days via Royal Mail Special Delivery.

Most of our gold charms are made to order for you, this generally will take two to three weeks. If you want a gold charm for a specific date within this timeframe please let us know and we will do our best to deliver it to you in time.

Engraved charms Engraved charms take about 10 days Please email or call if you would like more detail about engraving

Birthstone Charms Charms set with gemstones will be sent within ten working days.

Fingerprint, Footprint and Handprint Kits will be sent once we have received your order. There will be a sae stamped envelope included for you to return the prints. Once I have received prints back I will get to work on the jewellery. Silver pieces generally will take a week and gold two to three weeks.

If you would like charms added to charm bracelets or necklaces please give instructions regarding this in the "Special Instructions" box at checkout.

 

My Discount Code won’t work 

At Perfectcharm I aim to give all my customers the best price all of the time.

I am really sorry if you have a discount code that won’t work. I do not use discount code websites and don’t know how to remove these fake offers from this kind of website. Sorry but they are at fault, not my site. 

I rarely give out discount codes as prizes for charity raffles. If you have one of these codes and it doesn’t work please get in touch. Call me 07790602885 0r email info@perfectcharm.co.uk

How are charms attached to jewellery?

A single charm If you order a charm from us it will arrive with a jump ring attached which can be opened and closed with two pairs of pliers to attach on to your jewellery.

Clip on clasp We do have an option where you can buy silver charms with a clip on clasp which means you can simply attach your charms to your jewellery.

Carrier Beads These are beads with a small ring on which the charm can be attached. I am slowly adding photographs of our charms with the carrier bead fitting to my website. The beads are designed to slip onto Pandora or Troll Bracelets.

With other jewellery If you buy a necklace or charm bracelet with your charm we will attach the charms for you and solder the jump ring shut. You can leave instructions about where you would like your charm attached or if charms are to be put in a certain order etc.. in the special instruction box during checkout or you could email your instructions.

Are you happy to send orders around the world?

Unfortunately Perfectcharm no longer ships outside the UK as it no longer seems possible to be able to buy reliable shipping at an appropriate price. I apologise to my overseas customers.

How do I use the Lifetime Soldering Service?

1. Send us an email explaining that you are planning on returning your jewellery for a new charm or charms to be added.

2. Purchase the charms you would like added and purchase the Extra postage for returning soldered charms. You can follow this link to find this product or search 'Extra postage' in the search bar on the Perfectcharm website.

3. Pop the charm bracelet in the post. Please use a jiffy bag and make sure you include your name and address. You could add any extra information about where on the bracelet you would like the charms attached. We recommend you use the Royal Mail Special Delivery Service. This insures you jewellery.

4. Once we have your charm bracelet and your charm we will add the charm to the bracelet and solder the joint shut. Your bracelet will also be cleaned and polished.

5. You will receive an email when we post the jewellery back to you and you will receive the jewellery the next day. It will require a signature.

OR

If you want to give the new charm as a present and then have us add it the bracelet afterwards.

1 Purchase you charm, we will send it to you.

2 Email us to tell us you are returning the charm and the bracelet to have the charm added.

3 Purchase the Extra postage for returning soldered charms. or send a cheque with the charm for £6.45 payable to Perfectcharm.co.uk

3. Pop the charm and the charm bracelet in the post. Please use a jiffy bag and make sure you include your name and address. You could add any extra information about where on the bracelet you would like the charms attached. We recommend you use the Royal Mail Special Delivery Service. This insures you jewellery.

4. Once we have your charm bracelet and your charm we will add the charm to the bracelet and solder the joint shut. Your bracelet will also be cleaned and polished.

5. You will receive an email when we post the jewellery back to you and you will receive the jewellery the next day. It will require a signature.