Delivery / Shipping

 Free postage on orders over £50

All orders made now will be posted to you in time for Christmas.

Silver charms will be sent within 2 to 3 working days. If for any reason this is not possible you will be notified asap.

Gold charms 

Gold charms which are described as in stock will be sent within 1-2 working days via Royal Mail Special Delivery.

Most of our gold charms are made to order for you, this generally will take two to three weeks. If you want a gold charm for a specific date within this timeframe please let us know and we will do our best to deliver it to you in time.

Engraved charms and charms set with gemstones will be sent within ten working days.

Fingerprint, Footprint and Handprint Kits will be sent once we have received your order. There will be a sae stamped envelope included for you to return the prints. Once I have received prints back I will get to work on the jewellery. Silver pieces generally will take a week and gold two to three weeks.

If you would like charms added to charm bracelets or necklaces please give instructions regarding this in the "Special Instructions" box at checkout.

Postage prices

Orders of £50 or less will be sent in the First Class Post. There is currently an option to choose Royal Mail Special Delivery if you would rather. Orders of £50 and over are free and will be sent either First Class or by Special Delivery at our discretion.

The Special delivery services require a signature of receipt from the recipient. If no one is available when the package is delivered you may need to collect this from a local sorting office. Please speak to your local Royal Mail handlers if you are not sure about this.

Outside UK

There is a flat rate charge of £12 for items sent Tracked and Signed to Europe, North America and Oceania. The maximum value of an order is £250. Please refer above to when your items are likely to be shipped depending on the type of jewellery you are ordering.

If you are living outside this area or want to place an order above this £250 limit...please get in touch to arrange. Thank you Georgina info@perfectcharm.co.uk

Packaging

All our silver charms are sent in white organza pouches wrapped in purple tissue paper. This package is then sent in a Jiffy bag. The Jiffy bag is not marked with any company logo.

Our gold charms are sent in elegant, white boxes and wrapped in purple tissue paper.

Any charms ordered with necklaces or bracelets will be sent in an appropriately sized, elegant, white box and wrapped in purple tissue paper.

Ordering Gifts

We do give the option of sending your item to a different address from your own so you can have the parcel sent to work, a friend or relative who will be home to receive it. This also allows you the advantage of sending gifts directly to the recipients home. There is an opportunity at the shopping basket process to give a 'Special Instruction" write a personal message: 'Happy Birthday', etc... this will be written on a card for the gift recipient. We will make sure they do not see the price of the item. If you do not give this information at checkout please send an email with these details soon after you place your order.

Returns or damaged items

We make every effort to ensure that your order reaches you undamaged in transit. However, in the rare case that this may happen PerfectCharm are happy to deliver a replacement at no extra charge upon return of the damaged item(s).

PerfectCharm must be informed if goods are received in a damaged state within 24 hours of receipt. After this time the replacement or refund of damaged goods is at the discretion of PerfectCharm. All returned items must be sent by the same way they were sent to you. This will either be by Royal Mail First Class Post or Special Delivery.